Booking information

What are the payment terms and methods for bookings?

When you book a camping stay at Campoala.com, we charge a 20-30% payment upfront (the percentage depends on the operator/camping). If you cancel your booking within a week and at least four weeks before the arrival date, this upfront payment will be refunded.

For most operators you can pay directly in our checkout. We support the following payment methods in our checkout:

  • Creditcard (VISA, MasterCard, American Express)
  • PayPal
  • iDeal
  • SOFORT Überweisung

Some operators will collect the upfront payment themselves. In this case you will receive an invoice for the upfront payment from the operator after your booking.

The rest payment is always collected by the camping/operator. You will pay the outstanding amount by invoice or pay at arrival/departure, depending on the terms of the camping/operator of your booking.

 

How can I cancel my booking?

Up to a week after booking (and at least 28 days before the arrival date) you can cancel your booking for free via Campoala.com. We will refund your upfront payment within a few days in this case.

You can cancel your booking by logging in, clicking your name in the navigation menu at the top of the website, and selecting "My bookings". There you will find your booking(s) and you can click "Cancel".

For cancellations after a week or shorter than 28 days before arrival, the camping/operator can charge a cancellation fee. The terms and amounts charged for late cancellation are shown during checkout in the terms & conditions of the camping or operator.

 

Can I cancel my booking for free?

Up to a week after booking (and at least 28 days before the arrival date) you can cancel your booking for free via Campoala.com. We will refund your upfront payment within a few days in this case.

For cancellations after a week or shorter than 28 days before arrival, the camping/operator can charge a cancellation fee. The terms and amounts charged for late cancellation are shown during checkout in the terms & conditions of the camping or operator.

 

I have another question...

Please send us an email at booking@campoala.com or give us a call: +31 (0)38 750 37 75.